kranmer
New Member
Несколько месяцев сайт функционировал как часы, но после переезда с хостинга на хостинг что-то пошло не так. Продолжительная беседа с техподдеркой хостинга ничего не дала. Говорят - обращайтесь к разрабочику темы. Так и поступаю
Кто подскажет, как мне решить проблему? Ссылки на сайте не работают (вообще ничего не работает), плюс внизу страницы прсоматривается какая-то ошибка. Далее дословно приведу беседу между мной и представителем техподдержки хостинга:
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My dragon-gift.com website shows an error on the front page. Inside my admin panel I see information that it could be because I need to enable ionCube on my hosting. How can I do that?
[Alexander L.]
Hello Vladislav, my name is Alexander L. Thanks for contacting us today!
[Alexander L.] Please hold for 3-5 minutes while I pull up your account.
[Vladislav] ok
[Alexander L.] Thanks for holding, Vladislav. You need to set the location of the IonCube extension within the php.ini file.
[Vladislav] Can you do that for me?
[Alexander L.] Sure. Before I continue, can I confirm that you are authorized to make changes to the account?
[Alexander L.] Acceptable forms of verification include the last four digits of any active credit card we have on file, current AMP password, customer support passphrase, dev passphrase, or AMP hashcode.
[Vladislav] Of course) 8534
[Alexander L.] Thanks for verifying, Vladislav. I've copied over a php.ini file which has the IonCube location already set. IonCube should now be enabled for dragon-gift.com.
[Vladislav] Hm. The error remains on the front page. Now I see another info in my admin: Error Zend Guard Loader Not found
[Vladislav] I think that I have an error because of that on the front page
[Alexander L.] I'm not sure. Your site is showing that it's loading the proper php.ini file but it's seems to be ignoring the location of IonCube.
[Alexander L.] I'm going to send this up to our Tier 2 team to see if they can help. Please hold for 5-10 minutes.
[Vladislav] ok
[Alexander L.] Thanks for holding, Vladislav. My Tier 2 contact seems to have gotten IonCube working for your site. He says that the error is because AdsProductTM is not an IonCube class, so it might be part of your WordPress theme.
[Vladislav] The thing is that before I changed my hosting plan (about a week ago), my website works perfectly. How can I fix the website?
[Alexander L.] Can you try using another theme?
[Alexander L.] I can see that your site is currently using PHP 5.6. You can try to use PHP 7.0 to see if that helps as well.
[Vladislav] Can I activate PHP 7.0 than?
[Alexander L.] Yes. Just go into the PHP Configuration page of your cPanel and choose PHP 7.0 from the drop-down list. Keep in mind that doing that will change the PHP version for all of your sites at once, so your other sites might have some issues if you do that.
[Alexander L.] If neither of those work, you will need to contact a developer to have them help you fix the error.
[Vladislav] Ok.
[Vladislav] I really could not change the theme. The whole project based on it
[Vladislav] The frustrating part is that the website works perfectly before I changed my hosting plan
[Vladislav] I will try ti change PHP
[Alexander L.] It looks like you used to be on a VPS, so there might have been some custom code or something that let the site work. I'm honestly not sure.
[Alexander L.] If changing PHP does not work, then you will need to contact a developer for help.
Кто подскажет, как мне решить проблему? Ссылки на сайте не работают (вообще ничего не работает), плюс внизу страницы прсоматривается какая-то ошибка. Далее дословно приведу беседу между мной и представителем техподдержки хостинга:---------------------------------------------------
My dragon-gift.com website shows an error on the front page. Inside my admin panel I see information that it could be because I need to enable ionCube on my hosting. How can I do that?
[Alexander L.]
Hello Vladislav, my name is Alexander L. Thanks for contacting us today!
[Alexander L.] Please hold for 3-5 minutes while I pull up your account.
[Vladislav] ok
[Alexander L.] Thanks for holding, Vladislav. You need to set the location of the IonCube extension within the php.ini file.
[Vladislav] Can you do that for me?
[Alexander L.] Sure. Before I continue, can I confirm that you are authorized to make changes to the account?
[Alexander L.] Acceptable forms of verification include the last four digits of any active credit card we have on file, current AMP password, customer support passphrase, dev passphrase, or AMP hashcode.
[Vladislav] Of course) 8534
[Alexander L.] Thanks for verifying, Vladislav. I've copied over a php.ini file which has the IonCube location already set. IonCube should now be enabled for dragon-gift.com.
[Vladislav] Hm. The error remains on the front page. Now I see another info in my admin: Error Zend Guard Loader Not found
[Vladislav] I think that I have an error because of that on the front page
[Alexander L.] I'm not sure. Your site is showing that it's loading the proper php.ini file but it's seems to be ignoring the location of IonCube.
[Alexander L.] I'm going to send this up to our Tier 2 team to see if they can help. Please hold for 5-10 minutes.
[Vladislav] ok
[Alexander L.] Thanks for holding, Vladislav. My Tier 2 contact seems to have gotten IonCube working for your site. He says that the error is because AdsProductTM is not an IonCube class, so it might be part of your WordPress theme.
[Vladislav] The thing is that before I changed my hosting plan (about a week ago), my website works perfectly. How can I fix the website?
[Alexander L.] Can you try using another theme?
[Alexander L.] I can see that your site is currently using PHP 5.6. You can try to use PHP 7.0 to see if that helps as well.
[Vladislav] Can I activate PHP 7.0 than?
[Alexander L.] Yes. Just go into the PHP Configuration page of your cPanel and choose PHP 7.0 from the drop-down list. Keep in mind that doing that will change the PHP version for all of your sites at once, so your other sites might have some issues if you do that.
[Alexander L.] If neither of those work, you will need to contact a developer to have them help you fix the error.
[Vladislav] Ok.
[Vladislav] I really could not change the theme. The whole project based on it
[Vladislav] The frustrating part is that the website works perfectly before I changed my hosting plan
[Vladislav] I will try ti change PHP
[Alexander L.] It looks like you used to be on a VPS, so there might have been some custom code or something that let the site work. I'm honestly not sure.
[Alexander L.] If changing PHP does not work, then you will need to contact a developer for help.
