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  1. Volodya Alexanyan

    Unable to fill address details automatically

    Hi there, Kerry Thank you for contacting us! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya
  2. Volodya Alexanyan

    Missing phone number causes a bug

    Hi there, Thank you for contacting us! I'm sorry, but I don't think I understand and reproduce the issue on my side. First of all, how exactl did your customer delete the phone number after placing the order on your website? All the details that he's filled in upon placing the order is...
  3. Volodya Alexanyan

    BUG: Unable to fill address details automatically

    Hi there, Antonie Thank you for contacting us! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya
  4. Volodya Alexanyan

    CHANGE SIZE GUIDE TABLE

    Hi there, Thank you for contacting us! My recommendation is assuming that you will remove the product and import the similar one, the size guide of which is more preferable for you. So no, you will not keep the variations, prices and other details of the previous product. The connection (in...
  5. Volodya Alexanyan

    Issue: Rubens theme Main menu/top menu items color not fully changing.

    Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya
  6. Volodya Alexanyan

    CHANGE SIZE GUIDE TABLE

    Hi there! Thank you for contacting us! The AliDropship plugin imports the Size Guide as it is displayed on AliExpress for that product. Please check the size guide on AliExpress, it should be just the same. The Size Guide, that has been imported with the product, cannot be changed as it...
  7. Volodya Alexanyan

    Importing Variations

    Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya
  8. Volodya Alexanyan

    Andy theme - problem with changing the information text in the registration form: #register-account-form > div.email-info

    Hi there, Thank you for contacting us! Please go to Appearance > Customize > Additional CSS > Paste the code below: .email-info{ visibility:hidden; } .email-info:before { visibility:visible; content: ""; } put the needed text between the quotation marks > after that do not...
  9. Volodya Alexanyan

    Require variation selection

    Hi there, Thank you for contacting us! Usually, customers do check what exactly they buy. Still, if you have your doubts, you are free to contact them through the email they left upon placing the order on your website. As for the request on how to disable the pre-selected variation (I'm...
  10. Volodya Alexanyan

    I want to change the border color of selected variation.

    Hi there! Thank you for contacting us! I believe you have reached us through support@alidropship.com with the same request. Please check the response sent to your email. Best regards, Volodya
  11. Volodya Alexanyan

    Urgent - Google Structured Data Markup Issue

    Hi there! I am sorry for the issue you have faced with. I can see that you've also contacted our AliDropship Support team via support@alidropship.com Please check the response sent to your email, so we could resolve your issue. Best regards, Volodya
  12. Volodya Alexanyan

    Alishipping is broke and no longer works.

    Hi there! I am sorry for the issue you have faced with. We are always eager to assist our customers in case they have any issues with our products. Have you made sure that you have authorized the AliDropship Google Chrome extension before updating the shipping methods? In case, if you are...
  13. Volodya Alexanyan

    I am getting frustrated about my import products from AliDrop but it can’t be import now in my woostore

    Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya
  14. Volodya Alexanyan

    issue with variations are not filled

    Hi there! I am sorry for the issue you have faced with. Have you deleted any attributes? Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya
  15. Volodya Alexanyan

    Attributes and variation are not working properly

    Hi there! I am sorry for the issue you have faced with. I'm assuming you haven't just deleted the rest of the countries from the Ships From attribute and rather have followed the guide I've attached in my previous response. If so, please contact us through support@alidropship.com and...
  16. Volodya Alexanyan

    Search Consol Error "Invalid Object Type for field Brand ( optional )"

    Hi there! Google search console warnings are recommendations about what additional fields a product should have in order to be better indexed in Google. The warnings are about recommended fields, i.e. they are not compulsory. It means that your products can still be indexed with no problems...
  17. Volodya Alexanyan

    Testing email notification shipping/tracking

    Hi there, Antonie! Thank you for contacting us. The email notifications' functionality is part of the WooCommerce plugin, so it would be best to contact their support team. But I'd still provide an option, using the AliDropship Woo plugin. You can enable the COD (Cash on Delivery) method in...
  18. Volodya Alexanyan

    Product Reviews - Top 5

    Hi there! Thank you for contacting us. Could you please clarify the theme that you are currently using? Best regards, Volodya
  19. Volodya Alexanyan

    Need some help on error alidswoo

    Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya
  20. Volodya Alexanyan

    Attributes and variation are not working properly

    Hi there, Thank you for contacting us! 1. Please check the Manage attribute 'Ships From' feature. I believe that is exactly what you are looking for. For more details, please check this guide. 2. I would recommend checking the Updates feature. For more details, please refer to this guide...
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