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Hi there, Kerry Thank you for contacting us! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya

Hi there, Thank you for contacting us! I'm sorry, but I don't think I understand and reproduce the issue on my side. First of all, how exactl did your customer delete the phone number after placing the order on your website? All the details that he's filled in upon placing the order is...

Hi there, Antonie Thank you for contacting us! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya

Hi there, Thank you for contacting us! My recommendation is assuming that you will remove the product and import the similar one, the size guide of which is more preferable for you. So no, you will not keep the variations, prices and other details of the previous product. The connection (in...

Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya

Hi there! Thank you for contacting us! The AliDropship plugin imports the Size Guide as it is displayed on AliExpress for that product. Please check the size guide on AliExpress, it should be just the same. The Size Guide, that has been imported with the product, cannot be changed as it...

Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya

Hi there, Thank you for contacting us! Please go to Appearance > Customize > Additional CSS > Paste the code below: .email-info{ visibility:hidden; } .email-info:before { visibility:visible; content: ""; } put the needed text between the quotation marks > after that do not...

Hi there, Thank you for contacting us! Usually, customers do check what exactly they buy. Still, if you have your doubts, you are free to contact them through the email they left upon placing the order on your website. As for the request on how to disable the pre-selected variation (I'm...

Hi there! Thank you for contacting us! I believe you have reached us through support@alidropship.com with the same request. Please check the response sent to your email. Best regards, Volodya

Hi there! I am sorry for the issue you have faced with. I can see that you've also contacted our AliDropship Support team via support@alidropship.com Please check the response sent to your email, so we could resolve your issue. Best regards, Volodya

Hi there! I am sorry for the issue you have faced with. We are always eager to assist our customers in case they have any issues with our products. Have you made sure that you have authorized the AliDropship Google Chrome extension before updating the shipping methods? In case, if you are...

Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya

Hi there! I am sorry for the issue you have faced with. Have you deleted any attributes? Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya

Hi there! I am sorry for the issue you have faced with. I'm assuming you haven't just deleted the rest of the countries from the Ships From attribute and rather have followed the guide I've attached in my previous response. If so, please contact us through support@alidropship.com and...

Hi there! Google search console warnings are recommendations about what additional fields a product should have in order to be better indexed in Google. The warnings are about recommended fields, i.e. they are not compulsory. It means that your products can still be indexed with no problems...

Hi there, Antonie! Thank you for contacting us. The email notifications' functionality is part of the WooCommerce plugin, so it would be best to contact their support team. But I'd still provide an option, using the AliDropship Woo plugin. You can enable the COD (Cash on Delivery) method in...

Hi there! Thank you for contacting us. Could you please clarify the theme that you are currently using? Best regards, Volodya

Hi there! I am sorry for the issue you have faced with. Please contact us through support@alidropship.com and provide your WP access details. We will check what might be wrong and resolve your issue. Best regards, Volodya

Hi there, Thank you for contacting us! 1. Please check the Manage attribute 'Ships From' feature. I believe that is exactly what you are looking for. For more details, please check this guide. 2. I would recommend checking the Updates feature. For more details, please refer to this guide...