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thanks will do

Hi all, Been running Facebook Catalog ads for about a week or two, getting some traffic but no sales yet. My store is a general one, but has some niche products. Had some success in the past with one product, but I think that was because I took over the site when it was a Shopify store and...

Nevermind, they are there now!

Also noticed not all categories are showing in the drop down list for "Site Category"?

Hi, Just added a few new product categories, but the FB business add on isnt seeing them when I try to map to google categories? Apart from that, its working great, the XML file updates and new products get added to FB ads when I do a fetch. Any ideas? Thanks.

Ignore this, now resolved! Time is all it took.

Sorry I realised this is in the wrong thread, please delete.

Hi, Trying to get the Catalog Sales ad sorted, but I get errors in the Pixel, see attached picture. Using Pixel helper, I did a test purchase and it shows the pixel is firing on these events, see other pics attached. Here it appears to have updated to show "Purchase" fired in "Events", but...

Here it appears to have updated to show "Purchase" fired, but still showing the error under DIAGNOSTICS.

Hi, Trying to get the Catalog Sales ad sorted, but I get errors in the Pixel, see attached picture. Using Pixel helper, I did a test purchase and it shows the pixel is firing on these events, see other pics attached. Not sure if it takes 24h to update? Should I wait or re-setup the events in...

Please send URL and price to me, thanks.

Hi, interested in the Zelda one, still available? Thanks.

Hi, It was sorted, it turned out the plugin was out of date causing pricing issues. And the FB business plugin was failing because my hosting refused incoming connections. Thanks for the great support Yaros and colleagues! Dave

Hi, I tried the markup formula, the problem only happened after changing default currency and then back again. the formulas make no difference, but the product prices show properly in the products themselves, just not on site. Dave

I changed the default currency today and later changed it back. After that, all my prices are at zero and the markup formulas aren't working! Please help! Thanks Dave

Hello, I posted in another thread, but I am having problems accessing the dashboard of the FB Business add on. It just shows the license, which I already activated. The Product category mapping screen works, but not the Dashboard,. Please advise? Thanks Dave

Hi, I cant get the Dashboard of the FB business plugin to work, it just shows the license key? The category mapping screen works. Any help please? Thanks Dave

Hi, I activated this plugin, and I can see the Category mapping screen but not the dashboard, it just shows the license key, which I already put in and activated. Any ideas? Thanks Dave

Do you mean Stripe or my hosting? Paypal orders appear fine. I have disabled stripe for now. Thanks

Hi, Im getting this error on some orders, it appears to be non Paypal orders (Stripe). Any advice please? Thanks Dave