i dont know if this has been brought here already or not, so ill just post it for those who may find their answers in here.
link
Questions you may concern about Coronavirus in China
It’s been a challenging start of a new year, we would like to thank you for being with us. For questions about Coronavirus you may concern, please refer to below Q&A.
1, Q: What is the status of the coronavirus outbreak in China now? Is it under control? Is the country or platform taking actions?
A: Thank you for the enquiry, please refer to the official announcement of WHO and other authorities.
2, Q: Will the order preparation period, the seller's response time to cancellation request, estimated delivery time and the seller's response time to dispute be affected?
A: Dear customer, due to the extended Chinese Spring Festival most of our staff are off their duty, so from Jan 19th PT to Feb 18th PT, you may see an extension for the preparation period, cancellation time, dispute time and estimated delivery time of orders. We will make every effort to ensure that you can receive your order as soon as possible. Appreciate your understanding.
3, Q: Since the processing time of all stages and estimated delivery time coule be extended, can I extend the protection period of the order?
A: Since the order delivery time might be delayed on those days, you can negotiate with seller to help you to extend the guarantee delivery period of your order.
4, Q: My order has not been shipped yet. I am a bit worried. I want to cancel my order. What should I do?
A: Dear customer, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: ). Please rest assured of the safety of our packages.
If you do not want to receive the order any more, you can request to cancel it on order detail page. Please kindly wait for the seller to respond, If the seller does not respond within 72 hours, the order will be automatically cancelled.
5, Q: My order has been sent out. I am a bit worried. I don't want it anymore. What should I do?
A: Please note that the package of the order is in transit and it could not be cancelled now. If you do not want it, you may try to return the package before its acceptance. When the package was on its way back to the seller, you can open a dispute for a refund.
Besides, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: ). Please rest assured of the safety of our packages.
6, Q: I have received my order, but I am a bit worried. I do n’t want it anymore. What should I do?
A: Please open a dispute to raise a return request. After opening a dispute, you are generally entitled to 14-day product return period if the dispute fails. In this case, please be aware, you may need to cover the returning shipping fees.
Please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: ). Please rest assured of the safety of our packages.
7, Q. I heard that the Sino-Russian border is closed. Can I still receive my package?
A: According to the information obtained so far, some of the ports on the Sino-Russian border have stopped passengers from entering, but goods can still be transported. Due to newly announced extension of Chinese New Year holiday and related regulations, orders placed on AliExpress on or after Jan 20th may experience processing and shipping delays. We are sincerely sorry for the inconvenience caused.
link
Questions you may concern about Coronavirus in China
It’s been a challenging start of a new year, we would like to thank you for being with us. For questions about Coronavirus you may concern, please refer to below Q&A.
1, Q: What is the status of the coronavirus outbreak in China now? Is it under control? Is the country or platform taking actions?
A: Thank you for the enquiry, please refer to the official announcement of WHO and other authorities.
2, Q: Will the order preparation period, the seller's response time to cancellation request, estimated delivery time and the seller's response time to dispute be affected?
A: Dear customer, due to the extended Chinese Spring Festival most of our staff are off their duty, so from Jan 19th PT to Feb 18th PT, you may see an extension for the preparation period, cancellation time, dispute time and estimated delivery time of orders. We will make every effort to ensure that you can receive your order as soon as possible. Appreciate your understanding.
3, Q: Since the processing time of all stages and estimated delivery time coule be extended, can I extend the protection period of the order?
A: Since the order delivery time might be delayed on those days, you can negotiate with seller to help you to extend the guarantee delivery period of your order.
4, Q: My order has not been shipped yet. I am a bit worried. I want to cancel my order. What should I do?
A: Dear customer, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: ). Please rest assured of the safety of our packages.
If you do not want to receive the order any more, you can request to cancel it on order detail page. Please kindly wait for the seller to respond, If the seller does not respond within 72 hours, the order will be automatically cancelled.
5, Q: My order has been sent out. I am a bit worried. I don't want it anymore. What should I do?
A: Please note that the package of the order is in transit and it could not be cancelled now. If you do not want it, you may try to return the package before its acceptance. When the package was on its way back to the seller, you can open a dispute for a refund.
Besides, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: ). Please rest assured of the safety of our packages.
6, Q: I have received my order, but I am a bit worried. I do n’t want it anymore. What should I do?
A: Please open a dispute to raise a return request. After opening a dispute, you are generally entitled to 14-day product return period if the dispute fails. In this case, please be aware, you may need to cover the returning shipping fees.
Please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: ). Please rest assured of the safety of our packages.
7, Q. I heard that the Sino-Russian border is closed. Can I still receive my package?
A: According to the information obtained so far, some of the ports on the Sino-Russian border have stopped passengers from entering, but goods can still be transported. Due to newly announced extension of Chinese New Year holiday and related regulations, orders placed on AliExpress on or after Jan 20th may experience processing and shipping delays. We are sincerely sorry for the inconvenience caused.