Google Merchant - issue with image not crawlable due to robot.txt

[JorgeL]

Hi Support,

I have been able to configure Google Merchant on my store and most of the items have been approved, however, there are a couple of them that are having issues with the robot.txt file and I am not sure how to fix this.

Could you advise, please?

See the images attached.

 

[Dimitriy Strekalov]

Hello!

I recommend you to follow the instructions Google is providing you in order to update your robots.txt file (as I can see there are some recommendations on your screenshots).

Most likely, that is the instruction Google is providing you with:

How to fix: Unable to do quality & policy checks on product pages - Google Merchant Center Help

Update your robots.txt file to include user-agents "Googlebot" and "Googlebot-Image" so that your products can show on Google In this article Why this issue is happening How to fix your issue

support.google.com

In case your issue still persists, I recommend you to contact our Help Center here:

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