ali dropship woo plugin

Hello, do you have problem with getting tracking ID? Retracking is not working for us with this last version of plugin. We have everything updated, and we are logged via plugin to AliExpress too, but it can not get tracking ID (on AliExpress of course we can find it...). Eva

I ordered Ali Dropship Woo plugin before 5 years and used to contact alidropship website support in case I needed to change the website I use the plugin for. now I don't find the chatbot of the support to change the website. How can I do it now...?