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  1. W

    Refunds and disputes nearly broke me in year one - here is everything I changed to bring them under control

    This is so refreshing to read. Nobody talks about disputes openly because it feels like admitting failure. My dispute rate was around 3% for the first 6 months and I genuinely didn't know if that was normal or terrible. Turns out it's fixable. The tip about messaging the customer before they...
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