Had an issue recently and wasn't sure which route would actually get it resolved faster. Curious if people have found one channel consistently more responsive than the other depending on what kind of problem it is, or if it genuinely doesn't matter which one you use first.
general support for anything billing or technical, growth manager for anything strategy related like catalog decisions or ad performance questions. mixing those up just adds a middleman who has to forward it anyway
my growth manager has been faster for actual account specific stuff since she can see my store data directly. general support was faster for a generic "how does X feature work" question that didn't need my account info at all
