Hi,
there are two buttons when a customer after selecting a product wants to make payment for the product, "ADD TO CART" and "CHECK OUT WITH PAYPAL" buttons. When the customer clicks "ADD TO CART" button, and then proceeds to click "PROCEED TO CHECKOUT BUTTON", it will bring to a page where it shows 'CART' and below it is a 'PLEASE FILL IN YOUR SHIPPING DETAIL' form.
In this form, a customer is required to fill in his address, country, city, state/region and postal code and the city field is a drop-down menu showing a list of predetermined name of cities of a particular country and state/region selected by the customer. The issue arises when a customer after selecting his country and state/region in the drop-down list of the country and state/region fields, is required to select a drop-down list of city on the "CITY" field which he wants his product to be shipped to as part of his postal address. The drop-down predetermined list of city name on the "CITY" field is not exhaustive. It does not cover all the cities of a particular country. For example, Roxburgh Park, Broadmeadows and Wallan are cities in the state of Victoria of Australia. But Roxburgh Park, Broadmeadows and Wallan and many other cities in Victoria are not listed out in the drop-down predetermined list of "CITY" field. This will create problem with customers in wanting their products purchased to be shipped to their address if their cities are not listed in the predetermined drop-down list. And this will definitely lead to customers abandoning their carts and not making purchase at all because of this issue.
This issue does not arise when a customer clicks "CHECK OUT WITH PAYPAL" button as the city field under the BILLING ADDRESS form is a fill-up by customer himself and not a drop-down predetermined list of city.
Could ALIDROPSHIP IT department kindly change the "CITY" field under "ADD TO CART" and "PROCEED TO CHECKOUT BUTTON" as a free typing fill-up by customer himself instead of programming it as a predetermined drop-down list of city which actually does not cover every cities of a particular state/region of a country so as to ensure we do not lose customers when customers abandon their carts because of this issue.
there are two buttons when a customer after selecting a product wants to make payment for the product, "ADD TO CART" and "CHECK OUT WITH PAYPAL" buttons. When the customer clicks "ADD TO CART" button, and then proceeds to click "PROCEED TO CHECKOUT BUTTON", it will bring to a page where it shows 'CART' and below it is a 'PLEASE FILL IN YOUR SHIPPING DETAIL' form.
In this form, a customer is required to fill in his address, country, city, state/region and postal code and the city field is a drop-down menu showing a list of predetermined name of cities of a particular country and state/region selected by the customer. The issue arises when a customer after selecting his country and state/region in the drop-down list of the country and state/region fields, is required to select a drop-down list of city on the "CITY" field which he wants his product to be shipped to as part of his postal address. The drop-down predetermined list of city name on the "CITY" field is not exhaustive. It does not cover all the cities of a particular country. For example, Roxburgh Park, Broadmeadows and Wallan are cities in the state of Victoria of Australia. But Roxburgh Park, Broadmeadows and Wallan and many other cities in Victoria are not listed out in the drop-down predetermined list of "CITY" field. This will create problem with customers in wanting their products purchased to be shipped to their address if their cities are not listed in the predetermined drop-down list. And this will definitely lead to customers abandoning their carts and not making purchase at all because of this issue.
This issue does not arise when a customer clicks "CHECK OUT WITH PAYPAL" button as the city field under the BILLING ADDRESS form is a fill-up by customer himself and not a drop-down predetermined list of city.
Could ALIDROPSHIP IT department kindly change the "CITY" field under "ADD TO CART" and "PROCEED TO CHECKOUT BUTTON" as a free typing fill-up by customer himself instead of programming it as a predetermined drop-down list of city which actually does not cover every cities of a particular state/region of a country so as to ensure we do not lose customers when customers abandon their carts because of this issue.