Tracking ID not updated

[Raymond621]

Hi Support

Manually click get tracking ID one at a time cannot retrieve tracking ID update. Even under the order edit, get tracking, it doesn't work.
I have already cleared cache

 

[Georgy]

Hi Support

Manually click get tracking ID one at a time cannot retrieve tracking ID update. Even under the order edit, get tracking, it doesn't work.
I have already cleared cache

Hi! Thank you for reaching out. Please contact our support - support@alidropship.com

Best regards,
AliDropship Team

 

[Starfish1]

Hi! Thank you for reaching out. Please contact our support - support@alidropship.com

Best regards,
AliDropship Team

Seems to be a general issue no? I'm also experiencing this.

 

[spoo]

Same here. Hope, this can be fixed, soon. Thanks.

 

[AaronZhong]

same here

 

[AaronZhong]

Hi! Thank you for reaching out. Please contact our support - support@alidropship.com

Best regards,
AliDropship Team

need a update a plugin for us please

 

[Eva C]

need a update a plugin for us please

absolutely, same here

 

[Georgy]

Hi, thank you for reaching out. Working on it

 

[Starfish1]

Hi, thank you for reaching out. Working on it

After that is fixed, please fix the "add note feature" when ordering multiple items from different stores. It's only adding the note to the first item in the order.

 

[shopcheap]

Same problem here.

 

[shopcheap]

can I share here a PHP code that can help with all manual updates until it fixed?

 

[Georgy]

can I share here a PHP code that can help with all manual updates until it fixed?

Hi, you can. Only ads restricted on this forum

 

[spoo]

Hi George, when do you think will this be solved?

It is a rather serious problem, because - no tracking update = no invoice-email. And furthermore some customers might ask themselves, if their order will be processed at all - or if I maybe just collect their money.

There are some faults in the plugin with the ordering process nce a while, but this one should be resolved as soon as possible, please. Thanks.

 

[Georgy]

Hi George, when do you think will this be solved?

It is a rather serious problem, because - no tracking update = no invoice-email. And furthermore some customers might ask themselves, if their order will be processed at all - or if I maybe just collect their money.

There are some faults in the plugin with the ordering process nce a while, but this one should be resolved as soon as possible, please. Thanks.

Hi, fix under the QA, so hopefully, we will deliver it this week or first days of the next week

 

[Georgy]

Hi all! The new version of extension is under the Chrome Extension market review and will be available soon - https://forum.alidropship.com/threads/alidropship-google-chrome-extension-ver-2-7-16-39.18954/

 

[shopcheap]

I'm using alidropship woo,
now tracking update works just like before.

thank you very much!
great service.

Just a few things that could be improved,
when there is more than one item in an order,
it's not allways succeeding in updating.

i'm runing this code and it is:
TrackAll()

function TrackAll(){
var inputs = document.getElementsByClassName('fa fa-refresh');
for(var i=0; i<inputs.length;i++)
{
inputs.click();
}
}
.

it just using the button next to each order instead of "retrack" button that not doing well.

if you can, please add the posibbility to update tracking from woocomerce order admin pannel.

 

[spoo]

It is not working here. /-:

Where did you add this code?

 

[shopcheap]

Open console in chrome

 

[MargieChester]

I thought I am the only one who facing this problem.

 

[Eva C]

I thought I am the only one who facing this problem.

Hi, tracking ID added by "Retrack" in Tracking work for us fine, almost automaticly (only if there is more products from one seller then we have tracking only on one product so we have to update it one by one). We are just not sure if works automaticly also changing tracking ID if there is new one on order on AliExpress.