How to ensure items delivered to customers?

[Liang]

I received Aliexpress email that order was delivered to the customer.

But how do I ensure that this item has received by my customer?

Should I email my customer to confirm the delivery? Or using Tracking ID as a confirmation?

 

[Igor]

I received Aliexpress email that order was delivered to the customer.

But how do I ensure that this item has received by my customer?

Should I email my customer to confirm the delivery? Or using Tracking ID as a confirmation?

Hello Lianh,

If you want to ensure that your customer has received the items, you can send your customer an email to confirm the delivery.
If there's tracking available and it indicates that the item has been delivered, this should be enough and you don't have to email your customer.

Best regards,
Igor

 

[Liang]

Hello Lianh,

If you want to ensure that your customer has received the items, you can send your customer an email to confirm the delivery.
If there's tracking available and it indicates that the item has been delivered, this should be enough and you don't have to email your customer.

Best regards,
Igor

Thank you so much. It is helpful