How to change tracking provider?

#1
How do i change the tracking provider?

I have tried changing the provider to Aftership & Cainiano but when i follow an orders tracking number it still links to 17track. Which does not work... I get the message "Info unavailable, we can't identify your number yet." I assume the customer will see the same when trying to track.



1555319523707.png

If i track directly from aliexpress i see i nice detailed breakdown of all parcel events which absolutely has to be available to the customer when tracking! See image below.

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Direct Webstore

Well-Known Member
#2
"Info unavailable, we can't identify your number yet."
This is the clue word.

It sometimes can take a few days for tracking to be available. Sometimes the lazy postal workers don't scan the package at all. There's nothing you can do about it except putting a notice somewhere advising customers.

I have added that info in the Shipping page and also edited the email templates with it as well.

;)
 
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#3
This is the clue word.

It sometimes can take a few days for tracking to be available. Sometimes the lazy postal workers don't scan the package at all. There's nothing you can do about it except putting a notice somewhere advising customers.

I have added that info in the Shipping page and also edited the email templates with it as well.

;)
The point is that it tracks perfectly fine on Cainiaio, when i change the tracking provider via aliexpress settings it still links to 17track. If the option to change the provider is there then it should work?
 

Direct Webstore

Well-Known Member
#4
The point is that it tracks perfectly fine on Cainiaio
Oh ... OK. Another problem then. I use Woo now, but I just had a vague memory of 17Track being the only one that's works with the link that's added to the emails. Not sure. I'll do a search and come back. It was so long ago, but whatever it was, it made me choose 17track over the others.

I also remember it was @Victoria Kudryashova that was talking about it. Unless things have changed since then and this is another problem.
 
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