Google Merchant - issue with image not crawlable due to robot.txt


Hi Support,

I have been able to configure Google Merchant on my store and most of the items have been approved, however, there are a couple of them that are having issues with the robot.txt file and I am not sure how to fix this.

Could you advise, please?

See the images attached.


  • Screenshot 2021-08-23 at 18.39.48.jpg
    Screenshot 2021-08-23 at 18.39.48.jpg
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  • Screenshot 2021-08-23 at 18.40.35.jpg
    Screenshot 2021-08-23 at 18.40.35.jpg
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Dimitriy Strekalov

Staff member

I recommend you to follow the instructions Google is providing you in order to update your robots.txt file (as I can see there are some recommendations on your screenshots).

Most likely, that is the instruction Google is providing you with:

In case your issue still persists, I recommend you to contact our Help Center here: