Cannot remove variations images!

O

oran147

Member
Hi,
I have updated the plugin today.
Once I'm trying to remove the image of variation so only the name will remain without image, I cannot! It is coming back once I'm saving it!
I found out that when I'm changing the 'Aliexpress variation' to 'No Variation', I can remove it. But it's also removing the other data of the variation (price, etc).
I want to be able just to remove the image. Like it was on old versions.
Also, I don't need the 'Aliexpress variation', is there any way to cancel it? It will solve the issue!

*****VIDEO OF THE ISSUE:
***JUST TO MAKE IT CLEAR - I don't want it to be global so I cannot change it in Nice attributes. It's just part of the products that I want to remove the images of the variations sometimes.

Please advise!

1602332539457.png
 
Last edited:
the_lyall

the_lyall

Active Member
Hover over the image in your screenshot and click the 'x' that appears. Then click the save button at the bottom under the variations.
 
O

oran147

Member
the_lyall said:
Hover over the image in your screenshot and click the 'x' that appears. Then click the save button at the bottom under the variations.
Click to expand...
I did it, it's coming back.... Unless I'm changing the 'Aliexpress variation' to 'No Variation', as I said...
 
the_lyall

the_lyall

Active Member
oran147 said:
I did it, it's coming back.... Unless I'm changing the 'Aliexpress variation' to 'No Variation', as I said...
Click to expand...
If you're clicking the save button after removing it then it might be cached. Removing the image against the variations in that part will stop it showing in most themes.

That is where the image is controlled which replaces the main product page image when you select the variation. If you mean you want to change the thumbnail image which shows up next to the variation name (or in place of it) then you need to edit the attribute under Products > Attributes to view the items and remove the image against the one you don't want to show, or change the attribute display type from image to something else. It depends on what theme and plugins you're using.
 
O

oran147

Member
No, it's not a caching friend, I don't have cache while I'm logged in. It started to happen only once I updated the version from 1.5.4 to 1.6.11.
It is also returning to the product itself, right after removing the image and clicking on save, when I'm opening the variation again, the image is there again!
 
the_lyall

the_lyall

Active Member
oran147 said:
No, it's not a caching friend, I don't have cache while I'm logged in. It started to happen only once I updated the version from 1.5.4 to 1.6.11.
It is also returning to the product itself, right after removing the image and clicking on save, when I'm opening the variation again, the image is there again!
Click to expand...
Just in the interest of troubleshooting, does it still happen when you save it by clicking the Update button in top right (saving all product info) rather than clicking Save at the bottom (which just saves variations)?
 
O

oran147

Member
the_lyall said:
Just in the interest of troubleshooting, does it still happen when you save it by clicking the Update button in top right (saving all product info) rather than clicking Save at the bottom (which just saves variations)?
Click to expand...
Yes.. just cannot remove it without changing the 'Aliexpress variation' to 'No Variation' first
 
chris37

chris37

Well-Known Member
oran147 said:
Yes.. just cannot remove it without changing the 'Aliexpress variation' to 'No Variation' first
Click to expand...
A)
1)clean browser cache
2) clean cache plugin cache
3) Clean cdn cache
4)clean hosting provider cache
5)if nothing work ask your internet provider to clean cache.

If this not work

B) deactivate all plugin expect woocommerce and alidropship plugin and Try again to save the variation without image, if is working ok ... then you have a conflict with other plugin .

If nothing working from above

C) email support@alidropship.com
Give them your website url, username and password for they check it out.
 
O

oran147

Member
chris37 said:
A)
1)clean browser cache
2) clean cache plugin cache
3) Clean cdn cache
4)clean hosting provider cache
5)if nothing work ask your internet provider to clean cache.

If this not work

B) deactivate all plugin expect woocommerce and alidropship plugin and Try again to save the variation without image, if is working ok ... then you have a conflict with other plugin .

If nothing working from above

C) email support@alidropship.com
Give them your website url, username and password for they check it out.
Click to expand...
Please have a look at this video and understand what is wrong and that is no caching issue:


 
the_lyall

the_lyall

Active Member
oran147 said:
Please have a look at this video and understand what is wrong and that is no caching issue:


Click to expand...
Yeah that's not supposed to happen and isn't a cache issue by the looks of it. Looks like a bug to raise with support, possibly introduced with the recent multi supplier feature. Good video showing the issue.
 
Vlad Zholnerchuk

Vlad Zholnerchuk

Guest
oran147 said:
Please have a look at this video and understand what is wrong and that is no caching issue:


Click to expand...
Hello everybody,

This seems to be a bug. I've tested it on my test site - it's the same. Passed the issue to our dev team, they will check everything out, I will let you know when I get any updates.

Thank you for pointing at this problem.
 
O

oran147

Member
Vlad Zholnerchuk said:
Hello everybody,

This seems to be a bug. I've tested it on my test site - it's the same. Passed the issue to our dev team, they will check everything out, I will let you know when I get any updates.

Thank you for pointing at this problem.
Click to expand...
Thank you! Please keep us posted on this thread.
 
Georgy

Georgy

Active Member
oran147 said:
Hi,
I have updated the plugin today.
Once I'm trying to remove the image of variation so only the name will remain without image, I cannot! It is coming back once I'm saving it!
I found out that when I'm changing the 'Aliexpress variation' to 'No Variation', I can remove it. But it's also removing the other data of the variation (price, etc).
I want to be able just to remove the image. Like it was on old versions.
Also, I don't need the 'Aliexpress variation', is there any way to cancel it? It will solve the issue!

*****VIDEO OF THE ISSUE:
***JUST TO MAKE IT CLEAR - I don't want it to be global so I cannot change it in Nice attributes. It's just part of the products that I want to remove the images of the variations sometimes.

Please advise!

View attachment 13128
Click to expand...
Hello! We will release the next version with the feature: you will be able to delete images or upload them back from AliExpress
 
G

gabstin

New Member
When I update the price a similar issues occurs! Variations which weren't having an image previously, suddenly all of them get a default product image.
 
You must log in or register to reply here.
Top