Automated email with tracking id for order with multiple item

#1
Hi,

I have question, when I received order with multiple items from different supplier
when I change the status to order shipped, will my customer get email notification with all the tracking number?
or I need to send them email manually?

Thank you
 

Mar

Moderator
#2
Hi,

I have question, when I received order with multiple items from different supplier
when I change the status to order shipped, will my customer get email notification with all the tracking number?
or I need to send them email manually?

Thank you
Tracking number will trigger the shipped notification email. You cannot send it manually unless with your own format. If the multiple item from different seller is in one order, the shipped notification email will be sent out when all items has been shipped with tracking numbers. If only one item was shipped, the automatic shipped notification email will not be sent.
 

Mar

Moderator
#4
Oh okay thanks for the reply, in the email there will be individual tracking number per item right?
In the woo version there is an option to include or not include tracking number in order shipped notification. I am not sure of the original plugin.

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