Auto update tracking?

Andrzej13

Member
Hello, i have a problem. When i make orders i see statuss Processed and i didn't change it manually for shipped. But.. When the product was send i must manually click Get Tracking because it was didn't change automaticly.
 

Christina

Administrator
Hello, i have a problem. When i make orders i see statuss Processed and i didn't change it manually for shipped. But.. When the product was send i must manually click Get Tracking because it was didn't change automaticly.

Hello, dear client!

First of all, please make sure that you're using the latest versions of the plugin and the extension.

You should authorize your site in the extension, log in AliExpress and go to My Orders, otherwise the plugin won't be able to collect Tracking ID automatically.
Also you can press the 'All Sync' button in Tracking page to fetch the latest tracking information for all your orders from AliExpress and check the orders statuses.
 
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