2x paid but 1 abandoned and 1 paid

merten

Active Member
Hi,

After noticing this about 20 times now in the past months, I would like to add here this bug.
Customer paid 2 times, but in dashboard 1 is set as "abandoned". They will email and say I paid twice but only received 1 order.
As you can see in the screenshot from Stripe ,there are successful transactions.

How to fix?
 

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Georgy

Active Member
Hi,

After noticing this about 20 times now in the past months, I would like to add here this bug.
Customer paid 2 times, but in dashboard 1 is set as "abandoned". They will email and say I paid twice but only received 1 order.
As you can see in the screenshot from Stripe ,there are successful transactions.

How to fix?
Hello! Thank you for reaching out. Could you please provide WP access details (PM)?
 
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