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  1. Vlad Zholnerchuk

    Adding a product gallery image from URL (issue)

    Hi Alex, Could you please specify what exactly you are trying to do?
  2. Vlad Zholnerchuk

    EPN/Admitad cashback problem?

    Hi, I'd recommend you to contact their support on the query support@epn.bz. We are responsible for the integration with the Alidropship plugin, but if there is anything not working, it needs to be checked from their end.
  3. Vlad Zholnerchuk

    BUG: Unable to fill address details automatically

    Hi, Could you please reach us directly via support@alidropship.com? We will need login credentials for your WP admin area. I am sorry for the inconvenience.
  4. Vlad Zholnerchuk

    The cart sidebar push all the content (issue)

    Hi, Thank you for pointing at the issue. The issue takes place from my end. I have passed it to our dev team, they will check this out. I suppose the fix is going to be out with one of the next theme releases. I am sorry for the inconvenience.
  5. Vlad Zholnerchuk

    Product Titles in Russian (Not in English)

    Hello, You get products imported in the language that is currently set on Aliexpress. So make sure that you have the correct language set on Aliexpress importing products.
  6. Vlad Zholnerchuk

    AliDropship plugin ver. 1.8.19.4 - UPDATE

    Hello, Please, DM me with login credentials for your WP admin area, I will check this out.
  7. Vlad Zholnerchuk

    Reset License Key

    Hello, I am sorry for the delay. Could you please send me your email address? I will check your messages.
  8. Vlad Zholnerchuk

    Number of reviews on single product page display wrongly

    I believe that can be hidden with some CSS. Could you please send me a link to your site?
  9. Vlad Zholnerchuk

    We have a problem with the woodropship plugin.

    Good morning, Could you please specify what exactly you were trying to modify and what did not appear to be working? I'd appreciate if you sent me a link to the product on your site as well.
  10. Vlad Zholnerchuk

    Free Shipping Not Deactivating with Minimum Price

    Could you please take a screenshot of the theme version you use on your site? in this case, the minimum has been met however you have a coupon activated so the price became lower. The plugin picks up the initial amount without the discount applied, this is how it works.
  11. Vlad Zholnerchuk

    Free Shipping Not Deactivating with Minimum Price

    Hi, I have checked this out on our test site and it appeared to be working well So, the issue takes place on your site only. I would recommend you to make sure that you have updated the plugin and theme on your site and then check this out over again. If the issue persists, try deactivating...
  12. Vlad Zholnerchuk

    Notification emails not sent customers

    Hi, First of all, I would recommend you to set up another mailing service on your site, for example, Sendinblue or Mailgun (you can find guides on how to do it over here https://help.alidropship.com/en/) SMTP doesn't always work stable enough. and even this change might turn it to be working...
  13. Vlad Zholnerchuk

    Variation Sorting

    Hi, I had a chance to check this out on our test site and it appeared to be working well. You just need to remember to hit that save button after moving the attributes Let me know if this works from you end?
  14. Vlad Zholnerchuk

    [ERROR] adsBasket.php Error

    Could you please pm me with login credentials for your WP admin area and cPanel (hosting account)? We will check this out and get it fixed.
  15. Vlad Zholnerchuk

    AliDropship Woo plugin ver. 1.6.15 - UPDATE

    Thank you again for pointing to the issue. We are working on the solution, I will get back with some updates shortly. Sorry for the inconvenience.
  16. Vlad Zholnerchuk

    Update All Old Reviews Date [SOLVED]

    Wow, that's awesome. Thank you for the info, I have saved it for myself.
  17. Vlad Zholnerchuk

    Update All Old Reviews Date [SOLVED]

    Hi, There is no such solution so far, I am sorry for the inconvenience.
  18. Vlad Zholnerchuk

    Has anyone else been able to overide a product URL lately?

    Hi, if the below advice hasn't helped, please dm me with your wp access details, I'll check this out.
  19. Vlad Zholnerchuk

    Images are not imported from aliexpress

    Hello, Could you please DM your WP login credentials? I'll check this out.
  20. Vlad Zholnerchuk

    Robots.txt where I can find?

    Hi, Thank you for your question. As far as I know, you can extract the file via your cpanel in order to edit it. But we do not recommend touching it since the file is being generated automatically.
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